Cancellation, Return & Refund Policy

This policy applies to purchases made through Tradax Sdn Bhd's digital products and services, including TradaxVOD, DaxScan AI, and Photo Finder (collectively, the “Services”). As our Services are digital in nature, this policy is written specifically for digital goods and access, rather than physical merchandise.

1. Cancellation

• Subscriptions: You may cancel a recurring subscription at any time. Cancellation takes effect at the end of the current billing period, and you will retain access until that date. No partial-period refund is provided for cancellation.
• One-off purchases (e.g. credit top-ups, pay-per-view unlocks): Once a payment has been successfully processed and the associated credits, content, or access has been delivered, the transaction cannot be cancelled.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• You were charged for a purchase but did not receive access to the corresponding credits, content, or service due to a technical fault on our end.
• You were charged more than once for the same transaction (duplicate charge).
• You were charged in error, or the amount charged does not match the amount you agreed to pay.
• A paid feature or service was materially unavailable and we were unable to restore access within a reasonable time.

Refunds are not available where content has already been streamed, downloaded, or otherwise consumed, or where credits have already been spent, except where required by Malaysian consumer protection law.

3. How to Request a Refund

To request a refund, email [email protected] within fourteen (14) days of the transaction date, including your account details, the transaction reference or receipt, and a description of the issue. We may request additional information to verify your claim.

4. Refund Processing Time (ETA)

Once a refund request is approved, we will process the refund back to your original payment method within 14 business days. Depending on your bank or card issuer, it may take additional time for the refunded amount to reflect in your account after we initiate the refund.

5. Returns

As our Services are digital and do not involve the shipment of physical goods, there is no physical return process. This policy governs cancellation and refund eligibility only.

6. Contact Us

Tradax Sdn Bhd (201901009750 (1319078-D))
F2-21-24, Block F2, Tamarind Suites, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor, Malaysia
Email: [email protected]
Phone: +603 8660 1191