Privacy Policy

Tradax Sdn Bhd (Registration No. 201901009750 (1319078-D)) (“Tradax”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our products, including TradaxVOD, DaxScan AI, and Photo Finder (collectively, the “Services”).

This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our Services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Personal Data We Collect

• Identity and contact data: name, email address, phone number, and company details you provide to us.
• Account data: login credentials, display name, and profile information for our Services.
• Payment data: billing details and transaction records processed through our licensed payment gateway partners (e.g. toyyibPay). We do not store full card numbers on our servers.
• Usage data: pages visited, features used, purchase and subscription history.
• Technical data: IP address, browser type, device information, and access logs.

2. How We Use Your Personal Data

• To provide, operate, and maintain our Services.
• To process payments, subscriptions, and top-ups, and to issue refunds where applicable.
• To communicate with you, including transactional emails, service updates, and responses to enquiries.
• To improve our Services and develop new features.
• To detect, prevent, and address fraud, abuse, and security incidents.
• To comply with our legal and regulatory obligations under Malaysian law.

3. Disclosure of Personal Data

We do not sell your personal data. We may disclose personal data to:

• Payment gateway providers (such as toyyibPay) strictly to process your transactions.
• Service providers who support our infrastructure, hosting, and customer support, under confidentiality obligations.
• Regulators, law enforcement, or courts, where required by Malaysian law.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law (including tax and accounting requirements), after which it is securely deleted or anonymised.

5. Data Security

We implement reasonable technical and organisational measures, including encryption in transit and access controls, to protect your personal data against unauthorised access, loss, or misuse.

6. Your Rights Under the PDPA

Subject to the PDPA, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent to the processing of your personal data, subject to legal or contractual restrictions.
• Limit the processing of your personal data for direct marketing purposes.

To exercise any of these rights, contact us using the details in Section 8 below.

7. Cookies and Tracking

Our website and Services may use cookies and similar technologies (such as Google Analytics) to understand usage patterns and improve user experience. You may disable cookies through your browser settings, though this may affect the functionality of our Services.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Tradax Sdn Bhd (201901009750 (1319078-D))
F2-21-24, Block F2, Tamarind Suites, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor, Malaysia
Email: [email protected]
Phone: +603 8660 1191

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of our Services after such changes constitutes acceptance of the revised policy.